Shipping policy | Babiesfrock

Made-to-order dresses

Your dress is cut and sewn after you order. Making and delivery together usually take 12–14 days from the day you order. This is an estimate, because couriers can occasionally add time.

Ordering for a special date? Share her event date on WhatsApp before we start stitching. We will confirm it can reach you in time, or tell you plainly if it cannot.

Need the parcel sent somewhere else? Tell us the new address on WhatsApp with your order number before we cut her fabric, and we confirm the change with you.

Ready-to-ship dresses

Finished dresses in standard sizes skip the making time and are dispatched within 24 hours. Customisation is not available on them.

Tracking your parcel

Once the parcel ships, our Track your order page shows the courier, the tracking number and a link to the courier’s own tracking.

Delivery charges

Delivery is free on every order, cash on delivery included. There is no minimum order and no hidden charge.

If a parcel runs late

Courier delays, weather and festival rush can occasionally add days. Every parcel has a tracking number, shown on our website, and if it is running late we follow up with the courier for you. Message us with your order number at any time.

If the courier cannot deliver

Couriers usually try more than once and may call you, so please keep the phone you used at checkout reachable while the parcel is out for delivery. If it still cannot be delivered, it comes back to our studio in Surat.

Message us on WhatsApp with your order number and we will arrange a redelivery. The redelivery charge depends on the parcel’s weight. We tell you the amount and share a payment link for it before we send the parcel again. A Cash on delivery parcel that was refused is sent again once the redelivery charge is paid online.

If you paid online in full, we always send your parcel again, to the same address or to a new one you give us. The full terms are in our Returns & refunds policy.

If your order has not been dispatched after 10 days

Most made-to-order dresses are dispatched 6–8 days after the order. If yours has not been dispatched 10 days after you ordered, ask us to look into it on WhatsApp or by email at support@babiesfrock.com, with your order number.

One person from our team looks after it. We check every step with the studio and reply within one working day with where it stands, the reason and a new estimated dispatch date. We talk through your options with you and keep you updated until the parcel is on its way.