Help & care

Choose her age range on the product page and check the size chart. For help, send her age, height, chest and weight on WhatsApp. For a custom size, choose “Custom size” on the dress page. Or send us her chest, waist and length, measured as shown in the size guide below. We can combine measurements from different age ranges for a custom size.

Choose “Custom size” on the dress page and follow the instructions for measuring her body. You can enter inches or centimetres. Custom sizing is free, and the dress is priced at the closest chart size. You can edit her measurements or choose a standard size before ordering. We confirm custom measurements before we cut her dress.

Made-to-order dresses include 1–1.5 inches of spare fabric at the chest seam for possible alterations. This is extra to the 2–2.5 inches of room we add so she can move comfortably. One size alteration is free, anywhere in India. Contact us within 3 days of delivery with your order number to request it.

We use 100% soft cotton where the dress touches her skin, with concealed seams and a smooth zipper. Our organza mother-and-daughter matching set also has a satin fabric layer above the cotton lining. Check the product details for its outer fabric and care instructions.

For a made-to-order dress, delivery is estimated 22–24 Nov if you order today. Made-to-order dress pages show the estimated delivery dates for an order placed today. The dates shown on the site are estimates and courier delays can add time. If you have an event coming up, share the date and delivery location with us before ordering.

Tell us her date on the dress page or in the cart. Close dates get our first attention, and we do our best to reach you before it. If her day is well before the estimate, talk to us on WhatsApp before you order and we will tell you what is possible.

Delivery is free anywhere in India, whether you pay online or cash on delivery. There is no minimum order.

Use Track your order to see where her order is. Once it ships, you’ll see the courier, the tracking number and a link to the courier’s own tracking. Message us with your order number if a parcel is running late.

Couriers usually try more than once and may call you, so please keep the phone you used at checkout reachable. If the parcel still cannot be delivered, it comes back to our studio in Surat. Message us on WhatsApp with your order number and we will arrange a redelivery. The redelivery charge depends on the parcel’s weight. We tell you the amount and share a payment link for it before we send the parcel again. If you paid online in full, we always send your parcel again, to the same address or to a new one you give us. A Cash on delivery parcel that was refused is sent again once the redelivery charge is paid online. On a Cash on delivery order, the advance paid at checkout stays non-refundable.

Your order email shows the estimated delivery dates given when you ordered. Use Track your order to check her progress. If yours has not been dispatched 10 days after you ordered, ask us to look into it: message us on WhatsApp or email us with your order number. One person from our team looks after it and checks every detail with the workshop. We reply within one working day. We tell you where it is, why, and a new estimated dispatch date. We talk through your options with you and keep you updated until it is dispatched.

Yes, across India, with free delivery. You pay 10% of the order online at checkout, which is non-refundable, and the rest when your dress arrives.

An extra 10% off is applied automatically at checkout when you pay by UPI, card or net banking. No code is needed. The discount does not apply to cash-on-delivery orders.

Made-to-order dresses cannot be returned for a change of mind. If the fit needs adjusting, request your one free size alteration within 3 days of delivery. See the returns policy for full terms.

Yes. Send us your cancellation request on WhatsApp with your order number. What counts is when you send the request, not when we reply. If you paid online in full and send it within 5 hours of ordering, you receive a full refund of the amount you paid, to your original payment method, with no deduction. After 5 hours, we deduct 20% of the amount you have paid and refund the rest, because we may already have reserved her fabric and begun preparing her dress. If you paid online in full and your parcel comes back to us, it cannot be cancelled for a refund: we always send it again, as explained under Delivery & tracking. For cash on delivery, the advance paid at checkout is non-refundable, even within 5 hours, and no further cancellation charge applies. The 20% deduction is only ever of an amount paid online in full, never the full order value. If nothing has been paid yet, there is nothing to refund or deduct.

Yes, until we cut her fabric. Message us on WhatsApp with your order number and the new size or the new address, and we confirm the change with you. If the new size has a different price, you pay the difference, or we refund it to you, before the fabric is cut. Once the fabric is cut, the dress is being made for her in that size, so a change is no longer possible. If you are not sure whether we have started, ask us and we will check with the studio.

Contact us on WhatsApp within 72 hours of delivery with a full unboxing video to request an exchange. Please record the parcel as you open it.

Yes. We deliver free to the recipient anywhere in India. Choose her size using the size chart, or contact us for help with sizing and the event date before ordering.

Check the care instructions under Fabric & finish on the dress page. Follow the instructions for the dress you choose, including any advice for its flowers or other decoration.

Video calls are available for selected dresses. Look for the video-call option on the product page and request a time on WhatsApp. Our team can show you the fabric, lining and details before you order.