Returns & refunds
We’re here to help if your plans change or her dress needs a little adjustment. Here is how cancellations, alterations and exchanges work, with the key times and amounts listed first.
In short
- Paid online in full, cancelled within 5 hours of ordering: a full refund of the amount paid, to your original payment method, with no deduction
- Paid online in full, cancelled after 5 hours: we deduct 20% of the amount paid and refund the rest
- Cash on delivery: the advance paid at checkout is non-refundable, even within 5 hours, and no further cancellation charge applies
- One free size alteration: request it within 3 days of delivery
- Damaged or wrong dress: tell us within 72 hours of delivery, with a full unboxing video, for an exchange
- Made-to-order dresses are made especially for her, so they cannot be returned for a change of mind
Before we cut her dress
If you send her measurements or tell us your event date, we confirm them with you on WhatsApp before the pattern is cut, so the dress is right before it is made. Not sure about a design? Selected dresses can be seen on a live video call before you order.
Cancelling an order
What happens when you cancel depends on how you paid.
- Paid online in full, within 5 hours of ordering: you receive a full refund of the amount you paid, to your original payment method, with no deduction.
- Paid online in full, after 5 hours: we deduct 20% of the amount you have paid and refund the rest. By then we may have reserved her fabric and begun preparing the materials for her dress, and the deduction covers that preparation.
- Cash on delivery: the advance you pay at checkout is non-refundable, including when you cancel within 5 hours. That advance is the only amount we keep: no 20% deduction is added on top of the advance, and no further cancellation charge applies.
How to cancel: send us a cancellation request on WhatsApp with your order number. What counts is the time you send your request, not the time we reply, so for an order paid online in full, a request sent within 5 hours of ordering receives the full refund.
The 20% deduction applies only to orders paid online in full, and only ever to the amount you have actually paid, never to the full order value. If nothing has been paid yet, there is nothing to refund or deduct.
If the size needs adjusting
One size alteration is free, anywhere in India. Request it within 3 days of delivery: message us on WhatsApp with your order number and a photo of the fit. We will tell you how to send the dress to Surat and return it to you altered. The deadline is for sending your request, not for the dress to reach us or for the alteration to be completed.
If it arrives damaged or not as ordered
Please record a full unboxing video as you open the parcel.
If the dress is damaged or is not what you ordered, tell us on WhatsApp within 72 hours of delivery and send the video, and we will exchange it right away.
If you change your mind after delivery
Each made-to-order dress is made especially for her, cut and stitched after you order, so once delivered it cannot be returned for a change of mind. If the fit is not quite right, request your one free size alteration within 3 days of delivery. We are happy to guide you on WhatsApp.
Ready-to-ship dresses
Finished dresses in standard sizes cannot be customised or returned for a change of mind. Cancellation and damage are handled exactly as above.
How to reach us
WhatsApp +91 89801 80848 is where orders are confirmed and questions are answered. You can also email us at support@babiesfrock.com.
Updated September 2026.